In-Home Setup

In-Home Setup includes:

• Setup of one (1) mattress or foundation.

If you're interested in having a mattress or foundation removed and disposed of, please use our In-Home Setup & Disposal.

We've partnered with LoadUp to provide our customers the convenience of having professionals visit their home and setup their new mattress or foundation.

How the setup process works:

1. Once your new CMM mattress has been delivered by UPS, we will submit a request to schedule the appointment. You will receive an email shortly after (usually within minutes) to select the day and time window that works best for you.
2. On your scheduled day and time window, representatives from LoadUp will arrive to your home and setup one (1) new mattress or foundation in a room of your choice.

IMPORTANT - LOADUP CANCELLATION POLICY:

Additional charges may be passed along to the customer if a scheduled appointment is cancelled without at least two (2) days notice. Please read the following important details regarding cancellations:

1. If an appointment has been scheduled with LoadUp and the customer cancels the day prior to the appointment date, a $15.00 fee will be charged to the customer.
2. If an appointment has been scheduled with LoadUp and the customer cancels the day of the appointment date, a $50.00 fee will be charged to the customer.
3. All fees listed above must be paid in full by the customer before an appointment can be rescheduled. Custom Mattress Makers reserves the right to cancel this service if any balances remain unpaid.