Free UPS shipping on all products
All mattresses, foundations, and bedding will ship directly to your front door at no additional charge.
To see a map of UPS transit days to your area, click the button below.
Safe and easy mattress shipping
We ship our mattresses using the Roll-Pack method, which is the safest and fastest way to ship a mattress.
For instructions on how to unpack your new mattress, click the button below.
Who to contact about in-home setup
Custom Mattress Makers provides delivery of our products to your doorstep at no additional charge. We currently do not offer any in-home setup or disposal services.
If you're interested in having a professional company setup your new products and remove the old ones, we recommend LoadUp.
For more information and to schedule a setup/disposal after your new products have arrived, click the button below.
Custom Mattress Makers has no affiliation with LoadUp.
FAQ's
How does mattress roll-packing work?
How does mattress roll-packing work?
The roll-packing process is the safest and most efficient way to ship a mattress long distances. Each mattress is bagged, compressed, and rolled into a box. The relatively small box size size allows any of our mattresses to be shipped nationwide via UPS ground shipping. Also, the compact roll size makes it very easy to install the mattress in tight spaces (RV's, campers, etc.).
What makes this process possible is a machine that has been custom engineered to effectively and safely compress and roll all of our mattresses. All of the components we use have been thoroughly tested to function perfectly after being unpacked. The strong, individually-wrapped coil systems we use are also flexible, which allows them to be compressed, folded, and rolled without harm. The mattress fabrics and borders are designed to be stretchy, allowing the mattress to return to its original shape quickly with minimal wrinkling. As for the upholstery paddings used, they are the most flexible of all by using "open cell" technology. This allows the padding to be compressed in any direction and still return back to original shape. Since 2018, we've packaged and shipped thousands of mattresses with resounding success.
*The roll-packing process is the safest way to transport a mattress and significantly reduces the chance of it being damaged.
How long does shipping take?
How long does shipping take?
UPS Ground shipping can range from 1-7 business days, depending on your region.
To see a map of UPS transit days for your area, visit THIS PAGE.
How big are the packages?
How big are the packages?
Approximate package sizes that will arrive to your home or business:
Mattresses:
- All mattresses - except Cocoa & Caladesi: 45" x 16" x 16"
- Cocoa & Caladesi mattresses up to 39" width: 45" x 16" x 16"
- Cocoa & Caladesi mattresses 40" to 78" width: 45" x 19" x 19"
*Certain mattress sizes are folded before rolling, which makes the length of the rolled mattress inside the box around 1/2 the actual length of mattress.
*Multiple mattresses on one order may ship in the same box.
Foundations/Platform Bed Frames:
- 76" x 14" 11"
Sheets, Protectors, Pads:
- Size of box will vary depending on size and quantity of items ordered. Typically these boxes are on the small side and easily carried in your hands.
*Multiple bedding items may ship in the same box.
How do I unpack the mattress?
How do I unpack the mattress?
Unpacking is easy and shouldn't take more than 20 minutes. Instructions will be included inside the box, but you can also view them on our Unpacking Tips page.
How do sheets and protectors ship?
How do sheets and protectors ship?
Sheets and mattress protectors also ship via UPS ground, separately from any mattress. You will receive an email with tracking information once they're on their way.
How do foundations ship?
How do foundations ship?
Foundations also ship via UPS ground, separately from any mattress. You will receive an email with tracking information once they're on their way.