Shipping

The roll-packing process is the safest and most efficient way to ship a mattress long distances. Each mattress is bagged, compressed, and rolled into a box. The relatively small box size size allows any of our mattresses to be shipped nationwide via UPS ground shipping. Also, the compact roll size makes it very easy to install the mattress in tight spaces (RV's, campers, etc.).

What makes this process possible is a machine that has been custom engineered to effectively and safely compress and roll all of our mattresses. All of the components we use have been thoroughly tested to function perfectly after being unpacked. The strong, individually-wrapped coil systems we use are also flexible, which allows them to be compressed, folded, and rolled without harm. The mattress fabrics and borders are designed to be stretchy, allowing the mattress to return to its original shape quickly with minimal wrinkling. As for the upholstery paddings used, they are the most flexible of all by using "open cell" technology. This allows the padding to be compressed in any direction and still return back to original shape. Since 2018, we've packaged and shipped thousands of mattresses with resounding success.

*The roll-packing process is the safest way to transport a mattress and significantly reduces the chance of it being damaged.

UPS Ground shipping can range from 1-7 business days, depending on your region.

To see a map of UPS transit days for your area, visit THIS PAGE.

Approximate package sizes that will arrive to your home or business:

• All mattress sizes and models, including Caladesi up to 40" width:  45" x 16" x 16"
• Caladesi models 41" to 54" width:  57" x 16" x 16"
• Caladesi models over 54" width:  45" x 20" x 20"

Certain mattress sizes are folded before rolling, which makes the height of the rolled mattress around 1/2 the actual length.

Multiple mattresses on one order may ship in the same box.

Unpacking is easy and shouldn't take more than 20 minutes. Instructions will be included inside the box, but you can also view them on our Unpacking Tips page.

Sheets and mattress protectors also ship via UPS ground, separately from any mattress. You will receive an email with tracking information once they're on their way.

Foundations also ship via UPS ground, separately from any mattress. You will receive an email with tracking information once they're on their way.

Mattresses must be unpacked and removed from their plastic within 2 weeks of delivery. Longer than that could damage internal components, alter sizing, and will void any product warranty.

All mattresses from Custom Mattress Makers are packaged via the "roll-packing" process. This process compresses and rolls the mattress into a carton that allows it to be shipped any physical street address in the continental USA. Feel free to read more about that process on our Shipping page HERE.

Custom Mattress Makers pays a one time delivery cost for UPS Ground shipping to the address marked "shipping address" on the original order. There is no additional charge to the customer for this initial shipment.

It is very important to monitor the tracking page provided in the shipping confirmation email. *In the event the package is not deliverable or is refused, a second delivery charge will apply and must be paid by the customer.

If the original shipment is changed or altered by the customer, whether it's rerouted to a different address or a pick up is requested at a UPS facility, that is done at the customer's own risk. We highly recommend contacting CMM before altering any delivery addresses or dates.  If a change or alteration is made by the customer and a redelivery of the mattress is required, that must be paid by the customer and not Custom Mattress Makers.

Lost, stolen, or damaged packages: Custom Mattress Makers, to the best of their ability, will work in conjunction with UPS to resolve any issues. In the event the package is stolen, it is the responsibility of the customer to provide video and/or photo evidence of the package being stolen, as well as a copy of a police report filing with local authorities.