100 Night Satisfaction Guarantee
We want you to love your new Custom Mattress Makers™ product and are confident that you will!
But in the event that you are not completely comfortable on the mattress, or are not satisfied in any way, Custom Mattress Makers™ will refund the full purchase amount of the mattress up to 100-nights after receiving delivery. We're proud to be one of the very few companies that offers a refund policy on custom size mattresses.
This program applies to the following mattresses, both standard or custom sized, within 100 nights:
- Cape 6 Inch
- Cocoa-Soft Latex
- Cocoa-Firm Latex
*Please note: No products can be refunded after this 100 night period ends.
To initiate a return, simply send us an email HERE and request a return during this 100 night period. Upon receiving this email, we will send details of what you need to do to receive a refund. Since your mattress will not fit back into the box in which it was shipped in, we ask that you mail us a few pieces of information to receive your refund. Here’s a step-by-step video showing how to do it:
- Using scissors and/or a utility razor knife, cut an 18” x 18” piece of the quilted cover from anywhere on the top of the mattress.
- Using scissors, fully remove both law tags from the mattress.
- Take your quilted fabric and law tags to your local post office.
- Choose a medium flat rate box. Any size package can be used; however Custom Mattress Makers will only reimburse the customer for the cost of the medium flat rate amount and will not exceed $15.05 per mattress.
- Insert both the laws tags and 18” x 18” swatch of quilting into shipping box
- Send to this address:
Custom Mattress Makers
314 Springfield Street
Agawam, MA 01001
*When your package is received with both law tags and 18"x18" quilt swatch, a full credit will be issued for the total purchase amount, plus up to $15.05 (or lower amount cost to send USPS box). The purchase amount will be refunded via the payment method that was used to place the order. The return shipping amount will be paid separately by check and will be mailed to the customer's billing address as its listed on order. This can be expected to arrive within 5-7 business days.
You are now free to do what you wish with the mattress. Many towns or cities offer free or inexpensive bulk pick up of large items. Any costs associated with disposal of mattress are the customers’ responsibility and Custom Mattress Makers will not contribute to this.
Note: This refund program is offered one time per household. It is only available for mattresses that were purchased via this website.
These mattresses include and are limited to: “Cape 6 Inch", "Clearwater", “Daytona”, “Cocoa-Gel”, "Sanibel-Latex", Cocoa-Soft Latex and “Cocoa-Firm Latex”. *No other products will be accepted for returns. This includes any mattresses that were purchased in-store and not on our website. A refund will be issued only after both the removed law tags (2) and the 18” x 18” fabric swatch are received. Fabric and law tags must be received by us within 14 days of refund approval.