Order Changes / Cancellations

Order Changes and Cancellation Policy

Need to make a size change?

Custom Mattress Makers allows for changes/alterations up to 24 hours after the order is placed.  This applies to mattresses, sheets and mattress protectors.
  • In an effort to keep lead-times as short as possible, we start assembling materials as early as one day after the order is placed.
  • If it is within 24 hours of the order and you need to make a change, please reply to the order confirmation email or reach out to us via the CONTACT US page.
  • After 24 hours have passed since the order was placed, we are unable to make any changes.


Need to cancel an order?

Similar to the above policy, orders can be cancelled within 24 hours of the order being placed. This applies to mattresses, sheets and mattress protectors.
  • If you're interested in cancelling an order and it is within 24 hours of the order being placed, please reply to the order confirmation email or reach out to us via the CONTACT US page.
  • Due to the custom nature of our products, we cannot cancel or refund an order after 24 hours has passed.