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Order Changes and Cancellation Policy

Need to make a change to a mattress size?

  • Custom Mattress Makers allows for size changes up to 1 business day after the order is placed.
  • In an effort to keep lead-times as short as possible, we start assembling materials as early as two days after the order is placed. After the build process has started, we cannot make any changes to the order.
  • If it is within 1 day of the order and you need to make a change, please reply to the order confirmation email or email us via the CONTACT US page.


Need to cancel an order?

  • Similar to the above policy, orders can be cancelled within 1 business day of the order being placed. The purchase amount will be refunded, minus a 2.9% processing fee.
  • Due to the custom nature of our products, we cannot cancel an order after 1 business day has passed and the build process has already started.
  • If you're interested in cancelling an order and it is within 1 business day of the order being placed, please reply to the order confirmation email or email us via the CONTACT US page.