CMM Hinged, Folding Coil Mattress

QUESTIONS?  We're here to help!
Email us and we will get back to you quickly. 
Or, give us a call: 727-772-9526

PLEASE READ THE FOLLOWING IMPORTANT DETAILS ABOUT THE ORDERING PROCESS:

Odd/Custom Size Mattress Variance

Due to coil barrel diameters, all custom/odd-size mattresses are subject to up to a 1" variance in each direction.

• As skilled as our craftsmen are, it is impossible to construct a spring mattress to the exact dimensions of all size combinations. Each coil spring has a predetermined diameter, therefore we are somewhat limited when it comes to the width and length of the mattress.  Since we cannot split a coil in half or thirds, we build the mattress to within a 1" variance of requested dimensions.
• In most cases our mattresses are very close to perfect. However, these restrictions do exist and it is completely normal to see your mattress slightly smaller or larger than ordered.
• On the Cart page, there is a box where you can request the mattress to be made "slightly undersize" or "slightly oversize". 

• Find additional information about odd size variances HERE. 
  
  

Policy Regarding Order Changes and Cancellations

Need to make a change to a mattress size?

• Custom Mattress Makers allows for size changes up to 24 hours after the order is placed.
• In an effort to keep lead-times as short as possible, we start assembling materials as early as one day after the order is placed. After the build process has started, we cannot make any changes to the order.
• If it is within 24 hours of the order being placed and you need to make a change, please reply to the order confirmation email or email us via the CONTACT US page.

Need to cancel an order?

• Similar to the above policy, orders can be cancelled within 24 hours of the order being placed. The purchase amount will be refunded.
• Due to the custom nature of our products, we cannot cancel an order after 24 hours have passed and the build process has already started.
• If you're interested in cancelling an order and it is within 24 hours of the order being placed, please reply to the order confirmation email or email us via the CONTACT US page.
  
  

100-Night Satisfaction Guarantee

• All rectangular shaped mattresses purchased from the Custom Mattress Makers' website are eligible for the 100-Night Satisfaction Guarantee. This includes custom sizes.  For more information about how this program works, visit our webpage HERE.
• Refunds are provided at no charge, up to 100 nights of the products delivery date. If this 100 nights is exceeded, eligibility for this program has expired and no refunds can be processed.
  
• Special cuts (angles, notches, radius) are not eligible for refund under this program.

Shipping Information

• Mattresses must be unpacked and removed from their plastic within 2 weeks of delivery. Longer than that could damage internal components, alter sizing and will void any product warranty.
• All mattresses from Custom Mattress Makers are packaged via the "roll-packing" process. This process compresses and rolls the mattress into a carton that allows it to be shipped any physical street address in the continental USA. Feel free to read more about that process on our Shipping page HERE.
• All mattresses are shipped via UPS, to the front door of the address listed as "shipping address" on the original order. Your new mattress will be delivered in the same fashion that any other UPS package would be delivered to your home or business.
• UPS cannot take old mattresses or boxsprings. *If you have an old mattress or boxspring that you need removed and disposed of, please CONTACT US and we'd be happy to help organize that.

*This mattress is available in all of the following common sizes: Twin, Twin XL, 3/4 (three quarter), Full (double), Full XL, Queen, King and California King.

*It is also available in other less common sizes: RV (short) Queen, Split Queen, Split King, Split California King, Olympic Queen, EU Grand King, EU Queen, EU Double/Full, Super Single waterbed, Queen waterbed, King waterbed and many more. To view our mattress size chart, click HERE.

*Is your mattress not a perfect rectangle? Do you have an angled corner or one side longer than the other? Or perhaps you need corners cut out to fit around best posts? Click HERE to send us an email.